Privacy Policy

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Privacy Policy

PRIVACY POLICY

This Privacy Policy explains how Karkinos Healthcare Private Limited collects, uses, and discloses information when you use the Karkinos Health Platform or related cancer screening and treatment services. “Personal Data” refers to information that can identify you, such as name, contact details, health reports, or medication lists.

IS REGISTRATION NECESSARY?

Registration is required to access account information on the Karkinos Health Platform and to recover Personal Data if you change devices. If you use the Platform through a program offered by an employer or healthcare provider, you may need to register with them and share Personal Data, for which Karkinos is not responsible.

WHAT INFORMATION DO WE COLLECT?

We collect:

  • Personal Data: Name, email, phone number, Aadhaar number, ABHA number, vitals (e.g., weight, blood pressure), medications, and preferences. We may record calls for quality purposes per Indian telemedicine guidelines.
  • Content: Uploaded prescriptions, lab reports, or other health-related data.
  • Third-Party Data: Personal Data provided by healthcare providers or third parties if you use an activation code.
  • Automatically Collected Data: IP address, operating system, browser type, and activity on the Platform. This is not Personal Data unless linked to identifiable information.
  • Cookies/Web Beacons: Used to understand user interactions and improve services. You can manage cookie preferences via browser settings.

By using the Platform, you consent to the collection, storage, processing, disclosure, and transfer of Personal Data per this Privacy Policy and Indian laws. You provide this data voluntarily, understanding its purpose and use.

HOW DO WE USE THE INFORMATION WE COLLECT?

We use Personal Data to:

  • Provide services (e.g., teleconsultation, cancer detection, treatment reminders).
  • Respond to inquiries and provide customer service.
  • Analyse usage trends and improve functionality.
  • Personalise content and features.
  • Send transactional updates and, with consent, marketing communications.
  • Create ABHA IDs or facilitate user connections.
  • Detect and prevent policy violations or illegal activities.

Sharing Personal Data

We share Personal Data only as follows:

  • With affiliates or trusted partners (e.g., healthcare providers, labs) under confidentiality agreements.
  • With authorities to comply with legal obligations.
  • With third-party service providers for operations (e.g., cloud storage, analytics).
  • To protect Karkinos’ or users’ rights, safety, or property.

We do not sell or rent Personal Data for marketing purposes.

Your Rights

You have the right to:

  • Access or modify your Personal Data.
  • Opt out of marketing communications via account settings.
  • Withdraw consent by contacting our Grievance Officer at grievances@karkinos.in using the Consent Withdrawal Form. Withdrawal may limit service access.
  • Request amendments to inaccurate or incomplete Personal Data.
  • Request deletion, subject to legal retention requirements. Deletion occurs within 30 days, though archived copies may remain as required by law.
 

LINKS TO OTHER SITES OR APPLICATIONS

The Platform may link to third-party sites or applications, which are governed by their own privacy policies. Karkinos is not responsible for their content or practices.

International Users

If you are outside India, your Personal Data may be transferred to and processed in India or other countries where we operate. By using the Platform, you consent to this transfer and processing.

Our Policy Towards Children

The Platform is not intended for minors under 18. If we treat minors for cancer-related illnesses, their legal guardians are subject to this Privacy Policy per Indian laws.

Changes

We may update this Privacy Policy, notifying you via the Platform, email, or push notifications. Continued use after changes indicates your agreement to the revised policy.

GRIEVANCE OFFICER

For concerns about Personal Data processing, contact our Grievance Officer:
Email: grievances@karkinos.in
We aim to resolve issues within seven working days.

Document Review Date:  May 2025