PRIVACY POLICY
Our privacy policy explains how information is collected, used, and disclosed by Karkinos Healthcare Private Limited (“we”, “us”, “Company”, “Karkinos”) with respect to your access and use of Company’s services, whether through our website (located at https://www.karkinos.in/) or Company’s mobile and web applications (collectively, the “Karkinos Health Platform” or the “Karkinos Health Service”) or through any of our other services pertaining to cancer screening and/or cancer treatment. When we use the term “Personal Data” in this document, we mean any information that can be used to contact or identify you (such as your name or contact details, health reports, specific health-related information, or your medication list in combination with other information that identifies you).
IS REGISTRATION NECESSARY?
Registration is required to use the Karkinos Health Service which enables you to access your account information on the Karkinos Health Services. Registering will also enable you to recover your Personal Data in the event of change of mobile phones or reinstallation of the Karkinos Health Services on your mobile device. If you use or download the Karkinos Health Service in connection with a program offered by an employer, healthcare provider, manager, or other healthcare professional in collaboration with KHPL, you may be required to register with such third party, in connection with such program and provide certain Personal Data to such provider(s). We are not responsible for the use of any Personal Data that you may decide to provide to any healthcare provider(s) or any other third parties in connection with the use of the Karkinos Health Service or our product offerings or services.
WHAT INFORMATION DO WE COLLECT?
If you choose to complete our registration process or send us an email to communicate with us and share medical and health-related details, provide us with supporting information, or post information or any other content to the Karkinos Health Service, we will collect Personal Data from you. This includes your name, email address, Aadhaar number, ABHA number, phone number, and other information such as, your vitals (weight, blood pressure, blood glucose, steps/activity), medications or supplements you are taking, and your individual preferences pertaining to your health.
While availing our healthcare services, we will record the call for quality related purposes as per applicable telemedicine guidelines prevalent in India. We also collect and store any content that you upload, download or access via Karkinos Health Services, which may include your Personal Data (including but not limited to pictures of your prescription or lab reports or over the counter medication that you decide to upload).
If you download the Karkinos Health Service in connection with a program offered by a healthcare provider or any third party and enter an activation code provided to you by such party, then such third party may provide us your Personal Data.
By accepting the terms and conditions on our website, including but not limited to this Privacy Policy, and by providing us your Personal Data or any other specific healthcare data or availing services of Karkinos or by making use of the facilities provided by the website, it is agreed that you have voluntarily and specifically consented to the collection, storage, processing, disclosure and transfer of your Personal Data in accordance with applicable laws in prevalent in India and the provisions of this Privacy Policy and any amendments to this Privacy Policy thereof. You acknowledge that you have provided your Personal Data out of your free will after identifying the purpose(s) and understanding how it will be used. You also understand and consent that the collection, storage, processing, disclosure, and transfer of any Personal Data and/or any specific health-related data shall not cause any wrongful loss to you, if it is done in accordance with the provisions of this Privacy Policy.
We may automatically collect certain information when you use the Karkinos Health Service, such as Internet Protocol (IP) address (if using a browser), operating system, the browser type, the address of a referring site and your activity on Karkinos Health Services. This information is not treated as Personal Data unless we combine it with or link it to any of the personally identifiable information mentioned above. As with many other sites, we may also use “cookies” or web beacons. These are small files that your browser places on your computer. We may use both session cookies and persistent cookies to better understand how you interact with our services, to monitor aggregate usage by our users and web traffic routing on our services, and to improve our services. Most Internet browsers automatically accept cookies. You can instruct your browser, by editing its options, to stop accepting cookies or to prompt you before accepting a cookie from the websites you visit. In addition, some third parties that we work with and any other technologies used to evaluate the effectiveness of marketing programs may use their proprietary technologies to analyze your use of the Karkinos Health Service. Please note that this Privacy Policy covers only the use of cookies by us.
HOW DO WE USE THE INFORMATION WE COLLECT?
We use the information collected through the Karkinos Health Service (including Personal Data) for the following purposes:
- to provide our services, teleconsultation services, digital risk assessment & cancer detection services, treatment reminders, or appointment reminders;
- to respond to your emails, submissions, questions, comments, requests, and complaints and provide customer service;
- to monitor and analyze usage and trends, and to increase the functionality and user friendliness of our services;
- to provide content or features that match your profile or interests;
- to send you confirmations, updates, security alerts, administrative messages and otherwise facilitate your use of, and our administration and operation of, our services; for any other purpose that is communicated to you when we collect the information;
- to create a profile for you based on information that you have provided to us, information collected or imported from other sites or applications, or information provided to us by third parties such as your contacts;
- to allow you to contact other users or to invite others to join or create an account;
- to provide you with additional communications, information, such as newsletters and medical related advice;
- to inform you of other products or services available from Karkinos Health or its affiliates;
- to enable you to contact us and for us to respond to you to conduct surveys, promotions and contests, and to publish the results thereof;
- for creation of your ABHA (Ayushman Bharat Health Account) ID;
- to detect, investigate and prevent activities that may violate our policies or be illegal in nature.
WHAT INFORMATION DO WE SHARE WITH THIRD PARTIES?
We will not share the Personal Data we have collected from you, except as described below:
- we may share your information, including Personal Data, with service providers who have a contractual relationship with us in connection with the operation of our services (these service providers have access to your Personal Data only to perform services on our behalf and are obligated not to disclose it or use it for any other purposes);
- if you access the Karkinos Health Service in connection with a program offered by a healthcare provider/third party, enter an activation code provided to you by the healthcare provider/ third party or otherwise authenticate to a healthcare provider/ third party in the Karkinos Health Service, we may provide Personal Data about you to the healthcare provider/ third party, including data related to your use of, and interaction with, Karkinos Health Services.
- we may aggregate Personal Data from multiple users in a manner that removes the ability to associate Personal Data with an individual user (“Aggregated Information”), and share the Aggregated Information with third parties on an anonymized basis for industry analysis, demographic profiling, and other similar purposes;
- when you give us your consent to do so, including if we notify you that the information you provide will be shared in a particular manner and you provide such information;
- when we believe in good faith that we are lawfully authorized or required to do so or that doing so is reasonably necessary or appropriate to comply with the law or legal processes or respond to lawful requests or legal authorities, including responding to legal notices, warrants or court orders; and
- to enforce or apply our privacy policy, our terms of use or our other policies or agreements, and to investigate misuse of our IT systems.
We are not responsible for the actions of service providers or other third parties, nor are we responsible for any additional information you provide directly to any third parties.
RESTRICTIONS AND REQUESTS
You have the right to request that we restrict use or disclosure of Personal Data for treatment, payment or health care operations, disclosure to persons (who have been legally nominated by you) involved in your health care or payment for health care, or disclosure to notify family members or others about your general condition, location, or death. We shall comply with all applicable laws and in the event of any restriction that we agree to, we will comply with the same in accordance with the applicable legal standards, that applies to your Personal Data.
Please find attached the consent withdrawal form. Kindly fill in the necessary details and sign it before sending it to our Grievance Officer at grievances@karkinos.in. Our Grievance Officer will strive to address your concerns within seven working days after receiving your communication.
LINKS TO OTHER SITES OR APPLICATIONS
The Karkinos Health Service may contain links to other sites or applications. Any information you provide on those sites or applications is provided directly to the owner of that site or application and is subject to that party’s privacy policy. Our privacy policy does not apply to such sites, and we are not responsible for the content or privacy and security practices and policies of those sites.
WHAT STEPS DO WE TAKE TO PROTECT YOUR INFORMATION ONLINE?
We understand how crucial it is to safeguard your Personal Data and we take reasonable measures to ensure its security.
We adhere to industry-leading standards and best practices to manage our network, servers, web and client applications, and set security policies across our organization.
We take all necessary measures to control access to sensitive data, application data, and cryptographic keys.
ACCESSING AND MODIFYING YOUR INFORMATION
If you have an account, you can access and modify the Personal Data (that you provided to us) that is associated with your account. You may “opt out” of receiving marketing or promotional emails or other messages from us by changing your account preferences or by following the instructions in those messages. Please note that, even if you opt out of these communications, you may still receive messages from us regarding the administration of your Account and your use of our services.
You have the right to withdraw your consent to use the Personal Data, at any point, provided such withdrawal of the consent is intimated in writing to our Grievance Officer [grievances@karkinos.in]. Once you withdraw your consent to share the Personal Data collected by us, we shall have the option not to fulfil the purposes for which the said Personal Data was sought as per applicable legal standards. We will take steps to delete your Personal Data within 30 (thirty) days, but some information may remain in archived/backup copies for our records and as otherwise required by applicable laws
As a Karkinos Health Service user, you can request to amend your Personal Data if it is inaccurate or incomplete. You can request to amend your Personal Data you have made available by contacting us and requesting that your inaccurate or incomplete Personal Data be amended to be accurate and/or complete. We will take reasonable steps to amend your Personal Data within a period of 30 (thirty) days. Please note that some older information may remain in archived/backup copies for our records and as otherwise required by applicable laws in India. If you registered with an activation code provided to you by your healthcare provider/ any third party or otherwise access your healthcare provider account from within the Karkinos Health Service, we may have shared your Personal Data with your healthcare provider/ third party.
INTERNATIONAL USERS
If you are located outside India and choose to provide Personal Data to us, we may transfer your information to India and process it there (or any other country where we operate). By using the Karkinos Health Service, you consent to the collection, transfer, use, storage and disclosure of your Personal Information or data as described in this Privacy Policy.
OUR POLICY TOWARD CHILDREN
Karkinos Health is not intended for, nor do we knowingly collect information from, minors under the age of 18. In the event, our Company treats children and minors under the age of 18 years for any cancer-related illness, our Privacy Policy will apply to their legal guardians as per applicable Indian laws.
CHANGES
Any information that is collected is subject to the Privacy Policy in effect at the time such information is collected. We may, however, modify and revise our privacy policy from time-to-time. If we make any material changes to this Privacy Policy, we will notify you of such changes by posting them on the Karkinos Health Service or by sending you an email or other notification or message (including push notifications and in-app news notices), and we will indicate when such changes become effective. By continuing to access or use the Karkinos Health Service after those changes become effective, you are agreeing to be bound by the revised Privacy Policy.
GRIEVANCE OFFICER
We have appointed a Grievance Officer to address any concerns or grievances that you may have regarding the processing, storage, usage or deletion of your Personal Data, as the case may be, within 7 (seven) working days of receipt of such communication from you. If you have any such grievances, please write to our Grievance Officer grievances@karkinos.in and our Grievance Officer will aim to resolve your grievances within a reasonable time.
Grievance Officer – Santosh Subhash Kulkarni
General Manager – Command Center
grievances@karkinos.in
Document Review Date: 02nd February, 2024
Version 3 of the Privacy Policy
