Terms and Conditions

Terms and conditions | Privacy Policy



This Terms and Conditions agreement (“Agreement”) governs your use of this website www.karkinos.in, any other websites hosted under the domain of karkinos.in (“Website”), mobile applications published by Karkinos Healthcare, email communications received on health@karkinos.in and text/Whatsapp messages received on +91 82682 82682 and +91 82684 8268  (collectively, “Platform”). 

The Platform is owned and operated by Karkinos Health Private Limited, a private limited company registered under the provisions of the Indian Companies Act, 2013 having its registered office B 702, 7th Floor, Neelkanth Business Park Kirol Village, Near Bus Depot Vidya Vihar West Mumbai – 400086 (“Company”).

The Company reserves the right to modify the terms contained in this Agreement at any time by posting such modifications on its Website. The modified Agreement would be effective from the date of modification that is posted by the Company on its Website. If you do not agree to any term that is contained in this Agreement, please immediately cease your use of the Platform.

You” or the “User” in this Agreement refers to any person who uses a Platform. “Service” in this Agreement refers to any capability/functionality that is offered by the Platform that can be used by a User.

Use of Service

The Service uses information provided by you directly or from reports or devices (“User Information”), if you consent to sharing such reports and/or data collected on devices with the Service. If you consent to sharing health reports stored in your health account for use of the Service, such health reports will continue to be shared with the Service until you expressly withdraw such consent. Our data collection and processing practices are governed by our privacy policy contained in the Privacy Policy. The Service uses an automated algorithm based on a medical knowledge base derived from external sources in connection with User Information to provide you with an indicative overall status of your health. The Service is intended for informational purposes only and is not intended to be a substitute for professional medical advice, diagnosis, or treatment. Always seek the advice of your physician or other qualified health provider with any questions you may have regarding your medical condition(s). Never disregard professional medical advice or delay in seeking it because of the Service.

The Service does not provide diagnoses for medical conditions, nor does it prescribe how you are to treat any medical issues you may have. This can only be done by consulting a medical professional. It is your responsibility to seek medical advice from a qualified practitioner for any medical conditions you may have.


The Service works purely on the basis of User Information, and in the event you enter incorrect User Information, the Service will return an incorrect result.

SMS and WhatsApp Communication Consent

As a part of the Service, the Company sends booking confirmation, information, cancellation, payment confirmation, refund status, schedule change or any such other information relevant for the transaction or booking made by the User, via SMS, internet-based messaging applications like WhatsApp, voice call, e-mail or any other alternate communication detail provided by the User at the time of booking. The Company may also contact the User through the modes mentioned above for any pending or failed bookings, to know the preference of the User for concluding the booking and to help the User. The User hereby consents that such communications via SMS, internet-based messaging applications like WhatsApp, voice call, email or any other mode by the Company are:

  • upon the request and authorization of the User;
  • ‘transactional’ and not an ‘unsolicited commercial communication’ as per the guidelines of Telecom Regulation Authority of India (“TRAI”), and
  • in compliance with the relevant guidelines of TRAI or such other authority in India and abroad.

The User will indemnify the Company against all types of losses and damages incurred by the Company due to any action taken by TRAI, Access Providers (as per TRAI regulations) or any other authority due to any erroneous complaint raised by the User on the Company with respect to the communications mentioned above or due to a wrong number or email id being provided by the User for any reason whatsoever.


This Platform could include technical or other inaccuracies or typographical errors & the changes could be made possible only when the Website is updated. The Company has made every attempt to ensure that the information contained in the Platform has been obtained from reliable sources, the Company is not responsible for any errors or omissions, or for the results obtained from the use of this information. All information in this Website is provided “as is”, with no guarantee of completeness, accuracy, timeliness or of the results obtained from the use of this information, and without warranty of any kind, express or implied, including, but not limited to warranties of performance, merchantability, and fitness for a particular purpose. In no event will the Company, its related partnerships or the partners be liable to You or anyone else for any decision made or action taken in reliance on the information in this Website or for any consequential, special, or similar damages, even if advised of the possibility of such damages.


All content, information, photos, graphics, music, HTML, or other material (collectively, “Content”) on this site are protected by copyright and may not be copied without the permission of the Company, which reserves all rights. All Content is copyrighted as a collective work, and the Company owns a copyright in the selection, coordination, arrangement, and enhancement of such Content. Re-use of any of our Content for any purpose other than your own personal and non-commercial use is strictly prohibited. You may not modify, publish, transmit, participate in the transfer or sale, create derivative works, or in any way exploit any of the Content, in whole or in part. You may not upload, post, reproduce or distribute content protected by copyright, or other proprietary right, without obtaining permission of the copyright owner.

Trademark And Restrictions

Other trademarks displayed on the Platform are trademarks of their respective owners. The “look” and “feel” of all components of the Platform are also a trademark of the Company. This includes the color combinations, button shapes, layout, entry system and banners, and all other graphical elements. If you download any third-party materials that the Company indexes or links to, you do so completely at your own individual risk. If you plan to download any software, please be sure to go through & understand the copyright and licensing information first.

Copyright Infringement

The Company provides access to content that belongs to third parties and strongly believes that the intellectual property of others should be respected, and the Company asks its users to do the same. Contact us (grievances@karkinos.in)for further information regarding the same.

Document Review Date: 12th September 2023
Version 2 of the Terms and Conditions